shipping Policy
Last updated: September 04, 2024
Thank you for shopping at LuLu Handmade Pottery.
Please review our shipping policy to ensure a smooth shopping experience.
Shipping Locations:
Right now, we ship to United States, Canada, Australia, Japan, Hong Kong. We’d love to include your country!
Processing and Dispatch:
Our handcrafted items are created and packed with care to become a lasting part of your home. Our dedicated team processes orders and ships in full. Estimated shipping times at checkout do not include processing time. Fulfillment is usually 1-3 business days during non-peak seasons. Holidays and special sales can experience longer fulfillment windows.
Shipping Costs:
The shipping cost is determined by a weighted base shipping rate that takes into account the weight of your order and the location from which you are ordering.
Estimated Delivery Times:
We ship with USPS, UPS, Fedex, DHL. We ship with expedited or express shipping to deliver as quickly as possible for all order sizes.
United States: typically arrive within 7-15 business days after dispatch.
Canada: typically arrive within 7-15 business days after dispatch.
Australia:typically arrive within 4-12 business days after dispatch.
Hong Kong: typically arrive within 1-3 business days after dispatch.
Japan: typically arrive within 3-5 business days after dispatch.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment’s progress.
Address Accuracy:
Ensure your shipping address is accurate to avoid delivery issues. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Shipping Updates:
Regular updates on your order’s status will be provided, including order confirmation, shipment, and delivery emails.
Contact Us
For any questions or concerns regarding shipping, feel free to contact our customer support team at luluhandmadepottery@gmail.com
Thank you for choosing LuLu Handmade Pottery, We’re dedicated to providing you with a seamless and efficient shipping experience.